Standards Compliance

All pages on this site are Bobby AA approved, complying with all priority 1 and 3 Web Content Accessibility Guidelines (WCAG). Attempts have been made to comply with priority 2 guidelines.

All pages on this site use structured semantic markup. H2 tags are used for main titles, H3 tags for subtitles.

DDA Compliance

This web site is compliant with the UK Disabilities Discriminations Act, where from 1st October 1999 "a service provider has to take reasonable steps to change a practice which makes it unreasonably difficult for disabled people to make use of its services (including web sites)"

Access Keys

We have provided a number of keyboard shortcuts to help users who have difficulty in using pointing devices such as a mouse.

ETC uses the UK Government access key system and the following information summarises each of the keyboard shortcut commands available to you.

Our access keys are as follows:

  1. Home
  2. Products
  3. Services
  4. About
  5. News & Special Offers
  6. Contact
  7. Link
  8. Accessibility Statement
  9. Sitemap

Depending on your browser type use one of the following:


With Windows-based systems, in general, press the "Alt" key and the relevant access key:

  • Microsoft Internet Explorer version 4 - press "Alt" and the relevant number/letter at the same time
  • Microsoft Internet Explorer version 5 or 6 - press "Alt" and the relevant number/letter, then press the "Enter" key
  • Netscape version 6 or later, Mozilla or Firefox - press "Alt" and the relevant number/letter at the same time


With Macintosh-based systems, press the "Ctrl" key and the relevant access key

Accessibility Software

  • JAWS, a screen reader for Windows. A time-limited, downloadable demo is available.
  • Home Page Reader, a screen reader for Windows. A downloadable demo is available.
  • Lynx, a free text-only web browser for blind users with refreshable Braille displays.
  • Opera, a visual browser with many accessibility-related features, including text zooming, user stylesheets, image toggle. Compatible with Windows, Macintosh, Linux, and several other operating systems.